Customer Care
We're Here to Help
care@darluandco.com
Response within 24 hours
Phone
+1 (800) 555-DARLU
Mon–Fri: 9AM–6PM EST
Live Chat
Instant support
FAQ
Frequently Asked Questions
What is your shipping policy?
We offer complimentary standard shipping on all orders over LKR 50,000. Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for LKR 5,000. International shipping is available to select countries.
What is your return policy?
We accept returns within 30 days of delivery for unworn items with tags attached. Swimwear must have the hygiene liner intact. Returns are free for US orders. Please note that final sale items cannot be returned.
How should I care for my swimwear?
Rinse your swimwear in cool, fresh water after each wear. Hand wash with mild detergent and lay flat to dry away from direct sunlight. Avoid wringing or twisting. Never machine wash or tumble dry.
Can I exchange for a different size?
Yes, we're happy to help you find the perfect fit. Contact us within 30 days of delivery to arrange an exchange. For the fastest service, we recommend placing a new order and returning the original.
Do you offer gift wrapping?
Yes, complimentary gift wrapping is available at checkout. Your order will arrive in our signature packaging with a hand-written gift note if desired.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also view your order status by logging into your account and visiting the Orders page.