Returns & Refunds Policy

Overview

This Returns & Refunds Policy outlines the conditions under which products purchased from DARLU & CO. (PVT) LTD ("DARLU," "we," "our," or "us") may be returned or refunded. By placing an order with DARLU, you agree to the terms below.

Eligibility for Returns

We accept returns or exchanges only if:

• The item is unused, unworn, and unwashed
• All original tags, labels, and packaging are intact
• The request is made within 3 days of delivery
• Proof of purchase is provided

To start a return, contact us using the details below and include your order number and reason for the request. Items sent back without first requesting a return may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless received in a defective or incorrect condition:

• Swimwear and intimate apparel
• Items marked as "Final Sale"
• Accessories and promotional items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and arrange a replacement or refund where applicable.

Exchange Policy

Exchanges are subject to product availability. Customers may request an exchange for size or style within the return eligibility period. Additional delivery charges may apply.

Refunds

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds for orders paid by bank transfer will be processed by bank transfer to account details confirmed with the customer.
• Approved refunds will be initiated within 7 business days after we receive and inspect the returned item.
• Your bank may require additional time to credit the refund to your account.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. In those cases, DARLU will arrange or reimburse reasonable return delivery costs.

Refused or Unclaimed Deliveries

If an order is refused or not collected upon delivery, it may be returned to us. Refunds, if applicable, may exclude shipping and handling fees.

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

For return or refund inquiries, please contact us: