Privacy Policy
Last updated: July 28, 2026
Introduction
At DARLU & CO. (PVT) LTD ("DARLU," "we," "our," or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, or interact with our services.
This policy applies to all users accessing DARLU through our website, email communications, and associated platforms such as Instagram and WhatsApp.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address and phone number
- Billing and shipping addresses
- Account login details (including Google sign-in)
- Order history and preferences
- Communication and marketing preferences
Payment Information
Website orders are currently paid by bank transfer. We may collect payment references and payment-slip images so that we can verify and reconcile your payment. We do not request or store card numbers or card security codes. If we offer a card payment option in the future, card details will be handled by the identified third-party payment processor under its own privacy and security practices.
Usage & Technical Information
We automatically collect certain information such as IP address, browser type, device information, pages visited, and interaction data to help us improve performance, security, and user experience.
How We Use Your Information
- Create and manage your customer account
- Process and deliver your orders
- Communicate order updates via email (and WhatsApp where applicable)
- Provide customer support
- Send marketing communications and brand updates (with your control)
- Improve our website, services, and product offerings
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
Marketing Communications
You may receive emails about new collections, promotions, or brand updates. You can manage or stop marketing emails at any time through your account settings or by using the unsubscribe link in our emails.
Even if you opt out of marketing communications, you may still receive essential transactional emails related to your orders or account.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
- With trusted service providers strictly for business operations, including website hosting, account authentication, analytics, email delivery, payment processing where offered, and order delivery
- When required by law or legal process
- To protect the rights, property, or safety of DARLU and its customers
- In the event of a business transfer, merger, or restructuring
Cookies & Tracking Technologies
We use cookies and similar technologies to enable essential functionality, analyze traffic, and improve user experience. We use tools including Google Analytics and Meta Pixel to understand website activity, measure campaign effectiveness, and support relevant advertising. These providers may process device, browser, and interaction information according to their own privacy policies. You can control cookies through your browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no online system can be guaranteed to be completely secure.
Data Retention & Your Choices
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal obligations. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-keeping requirements.
Children's Privacy
DARLU is intended for a general audience. We do not knowingly collect personal data from children under the age of 18 without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: darluandco@gmail.com
Instagram: @darlu_clothing
WhatsApp: +94 76 140 3672
DARLU & CO. (PVT) LTD, Sri Lanka